THE ORGANIZATION

The City of Toronto is home to more than 3 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, innovation and climate action, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

Corporate Services at the City of Toronto includes: Corporate Real Estate Management, Customer Experience (including 311), Environment & Climate, Fleet Services, Office of the Chief Information Security Officer (CISO), and Technology Services. The direct reports to the Deputy City Manager, Corporate Services is eight (8) and the total divisional staff complement is 2,400. The Key Priority Areas for Corporate Services speak to:

MODERNIZING GOVERNMENT

• Customer Experience – Deliver simple, easy, and accessible services to the public across multiple channels (i.e. digital, phone, in-person). Focus on accelerating digital processes (e.g. payments, service requests and appointment bookings) and optimizing operational delivery
• Workplace Modernization Program – Optimize and modernize the City of Toronto’s office buildings to build a new and healthy model for workspaces, employees and how we work. Effective use of real estate coupled with modern office space and flexible work culture
• Digital Equity – Address barriers and challenges to digital access ensuring the public is connected – not divided – by technology
• Corporate Standardization and Centralization – Centralizing and integrating key corporate services to create greater value, efficiencies and standards processes across the City (e.g. real estate, fleet, technology and cybersecurity)

CLIMATE ACTION

• Lead the implementation of TransformTO to reduce community-wide greenhouse gas (GHG) emissions in Toronto to net zero by 2040
• Support climate-informed decision-making and implementation of carbon reduction projects corporately and community-wide
• Implement the Net Zero Carbon Plan for City-owned buildings and the Sustainable Fleet Plan to reduce GHG emissions and build resilience in City assets

ASSET LIFECYCLE MANAGEMENT

• Safe, compliant and accessible assets to deliver City services
• Optimize use of City assets to achieve greatest value and to serve a growing City
• Accelerate data analysis and data sharing capabilities for City programs

RESILIENCE

• Invest in and strengthen the City’s technology infrastructure to allow for a more resilient and agile workforce
• Enhance the City’s cyber resilience to prevent and minimize impacts of cyber attacks and strengthen the City’s cyber posture
• Ensure the organization has the staff with the right skills to meet baseline operational requirements