Hotel Front Desk Clerk
$20 / hour
Full-Time (40 hours per week)
Fernie Fox Hotel
2021 Hwy 3, Fernie BC, V0B 1M1

Summary
As a frontdesk agent for the Fernie Fox Hotel you are the first point of contact when our guests arrive. Therefore, is imperative that the guest has a pleasant check in experience. First impressions are important impression. While working frontdesk you need to be well groomed, friendly and compose yourself in a professional disposition with guests and other hotel staff. We ask you to think on your feet, solve guest problems and be a good ambassador for the Fernie Fox.

Duties and Responsibilities
-Register arriving guests and assign rooms
-Process group arrivals and departures
-Take, cancel and change room reservations
-Provide information on hotel facilities and services
-Provide general information about points of interest in the area
-Investigate and resolve complaints and claims
-Exchange foreign currency
-Process guests’ departures, calculate charges and receive payments
-Balance cash and complete balance sheets, cash reports and related forms
-Maintain an inventory of vacancies, reservations and room assignments
-Follow emergency and safety procedures
-Clerical duties (i.e. faxing, filing, photocopying)
-Answer telephone and relay telephone calls and messages
-Assist clients/guests with special needs
-Handle wake-up calls
-Provide customer service

Educational Requirements
-Secondary (high) school graduation certificate

Other Requirements
-Experience an asset
-Attention to detail
-Ability to work in fast-paced environment
-Ability to stand for extended periods
-Client focus
-Efficient interpersonal skills
-Excellent oral communication
-Flexibility
-Organized
-Team player

Benefits
-Group insurance