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MOBILE APP PRIVACY POLICY NOTICE

Last Modified: Feb 13, 2025

Scope

This privacy notice applies to personal information Innova Corp. (“Company” or “We”) collect about you when you purchase, download, install, register with, access, or use the SPHERE by INNoVA app (the “App”).

Personal Information Collection

We collect personal information directly from you when you register, interact with our services, or conduct transactions with us. The App also uses automatic information collection and tracking technologies (such as cookies and beacons) to enhance user experience and functionality.

Types of Data We Collect

General Personal Information:

Files stored on your device (e.g., calendar, photos, text, or video).

Sensitive Personal Information:

The App may collect sensitive data in specific circumstances, which will be clearly disclosed prior to collection. These may include:

Biometric data.
Health, medical, or therapy information.
Geolocation data.

How We Use Your Information

We use your personal data to:

Provide core app functionalities and improve user experience.
Process transactions and enable secure access.
Enhance security, detect fraud, and enforce policies.
Provide customer support and resolve inquiries.
Send offers and updates regarding our products and services.

How We Share Your Information

We do not sell your personal information. However, we may share data with:

Service Providers: Third-party vendors for hosting, analytics, and customer support.
Legal Authorities: When required by law or necessary to protect users.
Operating systems and platforms.

Data Security

We implement strict security measures to protect user data, including:

Encryption: Data is encrypted in transit and at rest.
Access Controls: Only authorized personnel can access sensitive data.
Authentication Measures: Password hashing and optional multi-factor authentication.

Data Retention & Deletion

We retain personal data only for as long as necessary for its intended purposes. You have the right to:

Modify your privacy preferences via profile settings.
Request data deletion by emailing us at [email protected].

Upon confirmation of a deletion request, data will be permanently erased within 30 days, except where retention is required by law.

Your Choices & Rights

You can adjust your privacy settings within the app.
You may opt-out of certain tracking features via your device settings.
You may request removal from our database by emailing [email protected].
Certain provinces, including Québec, may provide additional privacy rights. See our
Province-Specific Privacy Notice for more information.