Director, Document Solutions and Logistics Branch
Full Job Description
What can I expect to do in this role?
Reporting to the Assistant Deputy Minister, Enterprise Business Services Division, the Director, Document Solutions and Logistics Branch is responsible to:
· Provide executive leadership and strategic direction in the development and implementation of long-term strategies for the branch in alignment with the OPS, the MPBSD and Ontario Shared Services (OSS).
· Lead branch delivery and sourcing operations for numerous business lines that provide digital and paper products, conversions, solutions, and services across 4 locations to OPS ministries and agencies.
· Promote client-focused services and customized solutions to meet client requirements and exceed client expectations.
· Implement performance metrics and indicators to continually measure success and identify the need for current and future service improvements.
· Support key initiatives such as enabling technology, implementing modern technologies, and integrated services.
· Lead the planning and implementation of multi-year delivery and sourcing strategies to optimize client services and value to drive excellence and improvements.
· Manage business analysis solutions to address client needs, cost efficiencies, system integrations and the implementation of upgraded technologies.
· Advance a culture among colleagues and staff that prioritizes collaboration, engagement, inclusion, equity, excellence, and well-being.
How do I qualify?
Executive Leadership
· You have experience leading and motivating multi-functional, high-performing teams to deliver results in a highly visible environment while promoting employee wellbeing and engagement.
· You have strategic leadership skills to promote service excellence, deliver results, manage risks, and solve problems in a challenging environment.
· You promote and foster an open, inclusive, equitable, and accessible team environment.
· You have leadership experience with ability to motivate, inspire and engage a diverse group of technical and business professionals.
· You have a strong track record of building credibility with staff, stakeholders, and partners
Stakeholder Engagement and Political Acuity
· You have exceptional ability to build trust and maintain effective and collaborative relationships with stakeholders.
· You demonstrate a high degree of political acuity to appropriately deal with sensitive situations and influence outcomes aligned with objectives
· You can independently build and manage relationships with external partners and stakeholders based on transparency, accountability, and trust.
· You can work collaboratively across divisions, ministries, and levels of government, and/or with external partners to advance innovative initiatives and continuous service improvements.
Change Management and Innovation
· You have experience creating a vision and designing strategy to turn the vision into reality.
· You can make sense of complexity and comfortably operate in an ambiguous environment.
· You can inspire, coach, and consult leaders and teams through change and transformation.
· You have experience leading transformation, change and innovation.
· You challenge assumptions and look for ways to improve service delivery with measurable outcomes.
· You are a strategic and innovative thinker who can lead professionals in the timely delivery of programs and projects.
· You enable teams to identify opportunities, challenges, and solutions to complex, cross-functional problems, keeping a clear focus on program objectives.
What can I expect to do in this role?
Reporting to the Assistant Deputy Minister, Enterprise Business Services Division, the Director, Document Solutions and Logistics Branch is responsible to:
· Provide executive leadership and strategic direction in the development and implementation of long-term strategies for the branch in alignment with the OPS, the MPBSD and Ontario Shared Services (OSS).
· Lead branch delivery and sourcing operations for numerous business lines that provide digital and paper products, conversions, solutions, and services across 4 locations to OPS ministries and agencies.
· Promote client-focused services and customized solutions to meet client requirements and exceed client expectations.
· Implement performance metrics and indicators to continually measure success and identify the need for current and future service improvements.
· Support key initiatives such as enabling technology, implementing modern technologies, and integrated services.
· Lead the planning and implementation of multi-year delivery and sourcing strategies to optimize client services and value to drive excellence and improvements.
· Manage business analysis solutions to address client needs, cost efficiencies, system integrations and the implementation of upgraded technologies.
· Advance a culture among colleagues and staff that prioritizes collaboration, engagement, inclusion, equity, excellence, and well-being.
How do I qualify?
Executive Leadership
· You have experience leading and motivating multi-functional, high-performing teams to deliver results in a highly visible environment while promoting employee wellbeing and engagement.
· You have strategic leadership skills to promote service excellence, deliver results, manage risks, and solve problems in a challenging environment.
· You promote and foster an open, inclusive, equitable, and accessible team environment.
· You have leadership experience with ability to motivate, inspire and engage a diverse group of technical and business professionals.
· You have a strong track record of building credibility with staff, stakeholders, and partners
Stakeholder Engagement and Political Acuity
· You have exceptional ability to build trust and maintain effective and collaborative relationships with stakeholders.
· You demonstrate a high degree of political acuity to appropriately deal with sensitive situations and influence outcomes aligned with objectives
· You can independently build and manage relationships with external partners and stakeholders based on transparency, accountability, and trust.
· You can work collaboratively across divisions, ministries, and levels of government, and/or with external partners to advance innovative initiatives and continuous service improvements.
Change Management and Innovation
· You have experience creating a vision and designing strategy to turn the vision into reality.
· You can make sense of complexity and comfortably operate in an ambiguous environment.
· You can inspire, coach, and consult leaders and teams through change and transformation.
· You have experience leading transformation, change and innovation.
· You challenge assumptions and look for ways to improve service delivery with measurable outcomes.
· You are a strategic and innovative thinker who can lead professionals in the timely delivery of programs and projects.
· You enable teams to identify opportunities, challenges, and solutions to complex, cross-functional problems, keeping a clear focus on program objectives.
Requirements/Skills:
OPS commitment to diversity, inclusion, accessibility and anti-racism
The OPS is an innovative, responsive, and accountable public service that works hard to be diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable. Diversifying leadership teams is a top OPS priority with the goal to achieve parity with the Ontario labour force by 2025 for the most underrepresented groups (Indigenous, racialized and persons with disabilities) in leadership positions.
To advance this goal, the OPS is collecting socio-demographic information that will help to address potential barriers and achieve equity in hiring. You are requested to complete the voluntary survey and contribute to building a more diverse, anti-racist, inclusive and accessible OPS.
The OPS invites all interested individuals to apply and encourages applications from Indigenous and racialized individuals and persons with disabilities.
Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint pages to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.
The OPS offers employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.
Location: Toronto, ON
Salary: $130,930 – $176,820 Per Year
Job Term: Permanent
Responsibilities:
Bonus info section:
The OPS uses multiple methods to assess candidates for executive positions; these may include resume screening, interviews, assignments, psychometric assessments, simulations and reference checks.
An effective leader in the Ontario Public Service (OPS) is responsible, innovative and collaborative. A responsible leader is someone who demonstrates authenticity, accountability, and courage in how they interact with others. An individual who models ethical behaviour, and who is honest and capable of making difficult choices. An innovative leader is someone who leads with common purpose, embraces positive disruption, and has a future mindset. An individual who inspires others, values continuous learning, and encourages development and integration. A collaborative leader focuses on helping others to grow, drives people-centred outcomes and promotes an environment of inclusivity. A leader who consistently works to confront bias and systemic barriers while understanding the importance of creating a more diverse and accessible workplace.
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